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All
of Anogen’s products are warranted to perform as described in
their associated literature. It is the customer's responsibility
to maintain updated copies of the product literature available
on the Internet at www.anogen.ca
or by contacting an Anogen Customer
Service Representative.
The
customer must determine the suitability of the product for its
intended use. User assumes all risks associated with the
modification of products, and is encouraged to investigate the
standing regional and governmental regulations and policies as
well as potential patent infringements. Anogen will not be held
responsible in whole or in part for further modification of the
product.
If
the customer is experiencing difficulties with the performance,
quality, results or any other aspect of the product, please
contact Anogen for technical assistance. Due to the nature and
sensitivity of the products to external factors such as
temperature, contamination and light, Anogen will not, under any
circumstances, accept returned products. If the product is
determined by Anogen to have failed, or if the cause of the
failure cannot be ruled out as a potential, probable or likely
product failure, the customer will be provided with the option
to receive a replacement product at no charge, a credit, or a
refund. If the product failure is determined to be directly
caused by the customer or conditions resulting from improper use
of the product including, but not limited to, contamination,
storage conditions, assay procedures, equipment suitability,
etc., or if the customer has ordered the product in error and
require a replacement product, no credit will be provided and
Anogen will require pre-payment for the replacement product and
shipping before it can be shipped. If you have been shipped a
product in error, please contact Anogen for instructions. To
contact Anogen call toll-free 1-877-755-8324 or (905) 677-9221.
Anogen
employs Federal Express (FedEx) courier services for delivery of
products. Customers may utilize their unique FedEx account
information at any time. Anogen will assume all responsibility
associated with the delivery of the product via FedEx including
delayed, lost, damaged, or otherwise compromised product due to
inadequate shipping. The customer may, at their discretion,
elect an alternate courier in place of FedEx. If an alternate
courier is to be employed, Anogen provides no warranty or
guarantee to the fitness or timely delivery of a product that is
shipped by any other courier service other than Federal Express.
By selecting an alternate courier, the customer assumes full
responsibility to delayed, lost, damaged or otherwise
compromised product. No return of products shipped via
non-approved couriers will be authorized.
This
warranty is exclusive and Anogen makes no other warranty,
expressed or implied, including any implied warranty of
merchantability or fitness for any particular purpose. Anogen
shall not be liable for any incidental, consequential or
contingent damages.
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